Introspective Behavioral Healthcare, PLLC (IBH) provides services through tele-health for residents of NC, SC, and VA. What does this mean?
IBH uses a HIPAA compliant and secure video conference tool that allows for a live, two-way experience between clients and the clinician. Clients have their live sessions with a mental health clinician from their couch to ours.
Could we utilize Skype, FaceTime, Telephone, or Texting? I’m more comfortable with these platforms.
Your confidentiality and privacy are our top priority. Unfortunately, these communication tools are not HIPAA compliant or secure. We will have to utilize a platform that outlines confidentiality policies and protects your health information.
What are the advantages of a tele-health vs. brick & mortar (physical) practice?
What are the advantages of private pay (out of pocket) vs. utilizing health insurance benefits?
Therapy is an invaluable investment for you. The insight, skill set, and introspection gained will not only provide guidance for today’s struggles; it will serve as the foundation for tomorrow’s solutions. Client’s deserve freedom in navigating their treatment course instead of the precarious nature of utilizing health insurance providers. Insurance providers determine the number of treatment sessions necessary and require a mental health diagnosis. Medical claims and records of your treatment are documented with the Medical Information Bureau (MIB) and can be made available to interested parties, e.g. life insurance providers, employment screenings for government clearances.
Introspective Behavioral Healthcare, PLLC is out of network for my healthcare provider. What can I do to receive reimbursement?
A “superbill” or invoice will be provided for you to submit a claim to your provider. Depending on your current health insurance provider or employee benefit plan, it is possible for services to be covered in full or in part. Please contact your provider to verify how your plan compensates you for psychotherapy services.
I’d recommend asking these questions to your insurance provider to help determine your benefits:
- Does my health insurance plan include mental health benefits?
- Do I have a deductible? If so, what is it and have I met it yet?
- Does my plan limit how many sessions per calendar year I can have? If so, what is the limit?
- Do I need written approval from my primary care physician in order for services to be covered
What are initial steps in beginning counseling/therapy with IBH?
The first step is to schedule a free consultation through videoconference. This allows clients to get comfortable utilizing the software and troubleshoot any foreseeable difficulties. During the consultation, the clinician will conduct a “Screen To Fit” assessment that determines your suitability for tele-health services. This should take around 15-20 minutes. This is an opportunity for clients to ask as many questions to determine if they want to move forward. Tele-health is not a “one size fits all” service and may be too mild of a treatment for some clients. In this instance, a referral to a local practice and clinician will occur. If you are eligible for tele-health services, an appointment will be scheduled for a Comprehensive Clinical Assessment (CCA). A CCA takes approximately 45 minutes to complete. Your clinician will provide education on your diagnosis during the initial session and move forward with scheduling future sessions.
What type of browser support is required to access the clinician?
Our HIPAA compliant & secure platform can be accessed through the website or the App. Further instructions will follow afterwards.
- If you’re using a PC or Mac, use Chrome, Safari or Firefox.
- If you’re using an Android phone or tablet, use Chrome.
- If you’re using an iPhone or iPad running iOS 11 or newer, use Safari.
- If you’re using an iPhone or iPad running iOS 10 or older, you will be prompted to install the app.
What are Introspective Behavioral Healthcare’s business hours?
Monday: 9am-4pm. By Appointment Only after 4pm.
Tuesday: By Appointment Only; otherwise, we are closed.
Wednesday: 9am-6pm. By Appointment Only after 6pm.
Thursday: 9am-4pm. By Appointment Only after 4pm.
Friday: 8am-1pm. By Appointment Only after 1pm.
I’ve never talked to anyone. I’m used to handling things on my own. Are people who go to therapy considered weak?
Not at all. People who ask for help know when they need it and have the ability to reach out. Everyone needs help now and then. You already have some strengths that you’ve used before, that for whatever reason isn’t working right now. Perhaps this problem feels overwhelming and is making it difficult to access your past strengths. In our work together, I’ll help you identify what those strengths are and how to implement them again in what is happening now.
What’s the difference between talking to you or my best friend or family?
The difference is between someone who can do something, and someone who has the training and experience to do that same thing professionally. A mental health professional can help you approach your situation in a new way– teach you new skills, gain different perspectives, listen to you without judgment or expectations, and help you listen to yourself. Furthermore, therapy is completely confidential. You won’t have to worry about others “knowing my business.” Lastly, if your situation provokes a great deal of negative emotion, if you’ve been confiding in a friend or family member, there is the risk that once you are feeling better you could start avoiding that person so you aren’t reminded of this difficult time in your life.
Why shouldn’t I just take medication?
Medication alone cannot solve all issues. What medication does is treat the symptoms. Our work together is designed to explore the root of the issue, dig deep into your behavior and teach strategies that can help you accomplish your personal and/or relational goals.
Medication can be effective and is sometimes needed in conjunction with therapy.
How does it work? What do I have to do in sessions?
Because each person has different issues and goals for therapy, therapy will be different depending on the individual. I tailor my therapeutic approach to your specific needs
How long will it take?
Unfortunately, this is not possible to say in a general FAQs page. Everyone’s circumstances are unique to them and the length of time therapy can take to allow you to accomplish your goals depends on your desire for personal development, your commitment, and the factors that are driving you to seek therapy in the first place.
I want to get the most out of therapy. What can I do to help?
I am so glad you are dedicated to getting the most out of your sessions. Your active participation and dedication is crucial to your success. After all, we only see each other for a session a week. It’s the work you do outside of our sessions that will really help you see your personal growth and development.
My partner and I are having problems. Should we be in individual counseling or come together?
If you are concerned about your relationship, and you would both like to work with me, I would initially work with both of you together. After this work, if one of you would like to continue in individual sessions, I could work with only one of you. It is not helpful to move from individual into couple’s work with the same therapist because of potential trust issues.